Company Overview

We are partnering with an established and rapidly growing custom integration company based in Rochester, NY. With deep roots in the community and a reputation for delivering high-quality AV, automation, and networking solutions, this integrator combines technical expertise with a strong team-oriented culture. Their commitment to employee retention, customer satisfaction, and continuous growth has made them a trusted name in residential integration.

Why Join Us?

• Be part of a tight-knit, supportive team that values camaraderie and humor as much as technical excellence.
• Work in an organization that prioritizes employee happiness, retention, and long-term development.
• Join a company that hosts fun annual events like summer BBQs with live music and team outings like go-karting and paintball.
• Engage in meaningful, hands-on work that directly contributes to the success of high-end residential projects.
• Grow into leadership roles as the company continues to expand across new territories and markets.

Job Overview

The Lead Residential Technician will play a critical role in delivering high-end home automation, AV, and networking solutions. This role is ideal for a skilled technician with a solid foundation in installation and programming, who is ready to take the next step into a leadership role. You’ll serve as the right-hand to the VP, collaborate with the existing lead technician, and help drive excellence in field operations.

This position is hands-on and client-facing, requiring technical proficiency, leadership ability, and excellent interpersonal skills.

Responsibilities

• Lead onsite installations of residential AV, networking, and automation systems, ensuring projects meet high standards of quality and client satisfaction.
• Collaborate with the current lead technician and support junior team members by delegating tasks and providing mentorship.
• Install and configure Control4 systems (required), and work with Lutron and Ubiquiti gear (preferred).
• Coordinate with project management and operations staff to ensure timely execution of project milestones.
• Serve as a secondary point of contact for clients during installations, maintaining professionalism and clarity in communication.
• Travel occasionally (up to 8–10 weeks per year) for out-of-town projects, fully supported by the company.
• Uphold safety, efficiency, and documentation standards at all times.

Qualifications

• 5–10 years of field experience in AV integration, home automation, or a related field.
• Control4 certification or strong hands-on programming experience with Control4 systems
• Experience with Lutron and/or Ubiquiti preferred.
• Strong understanding of networking fundamentals and residential construction environments.
• Prior leadership experience is not required but must demonstrate readiness to lead others and manage job sites.
• Excellent communication and client-facing skills.
• Positive attitude, sense of humor, and genuine desire to contribute to a close-knit team.
• Ability to travel up to 10 weeks per year for projects (with full travel expenses covered).
• Physically able to lift up to 80 lbs and perform standard installation tasks.

Benefits

• Competitive health, dental, and vision insurance
• 401(k) with company matching
• Company-provided vehicle and cell phone
• All tools and materials supplied, with covered expenses
• Ongoing paid training and certification programs
• Paid time off (PTO) and company holidays
• Relocation assistance considered for the right candidate

Compensation

$50,000 – $67,000, depending on experience and technical capabilities. Salary-based (not hourly), ensuring income stability regardless of seasonal fluctuations.

Job Type: Full-time