Location: Northbrook, IL

Job Type: Full Time

Company Overview

We are partnering with a Custom Integration Company that is a leading residential technology integration company specializing in high-end home automation, networking, and lighting solutions. As a company owned and operated by its founders, this integrator prioritizes a close-knit, collaborative environment where every team member is valued. With a strong focus on work-life balance, their team enjoys flexibility and autonomy while delivering exceptional service to their clients.

Why Join Us?

• Collaborative Culture: Work in a true team environment where your input is valued, and every day brings new opportunities to learn and collaborate with skilled professionals
• Work-Life Balance: Enjoy an 8-to-4 workday with flexibility for personal time, reflecting our belief that a healthy balance between work and family life is essential
• Career Growth: Grow into a leadership role as a Lead Service Technician with the potential to oversee the entire service team
• Comprehensive Benefits: They offer full health insurance coverage, retirement plan with a 4% match, and up to 4 weeks of PTO, including personal and company holidays 
• State-of-the-Art Equipment: Worth with advanced technology platforms like Control4, Ubiquiti Unifi, and Lutron, expanding your expertise in the latest home automation solutions

Job Overview

This integrator is seeking a Senior Service Technician to join their dynamic service team. In this role, you will be responsible for troubleshooting, repairing, and upgrading existing AV systems in residential settings. You will handle service calls, provide remote support, and occasionally manage small upgrade projects. This is an excellent opportunity for someone with technical expertise and a passion for problem-solving to lead and grow within a supportive team environment.

Responsibilities

• Troubleshoot and repair existing AV systems, including control, networking, and lighting setups 
• Perform remote and on-site service support, responding to customer needs promptly and professionally 
• Manage small upgrade projects, integrating new equipment into existing systems
• Collaborate with other technicians and team members to provide top-notch service and maintain high standards of quality
• Participate in after-hours support rotations, providing extended customer service beyond regular hours 

Qualifications

• 2 to 5 years of experience working with Control4, Ubiquiti Unifi and Lutron systems (at least two of the three required) 
• Strong technical knowledge and hands-on experience in troubleshooting and servicing home automation systems
• Ability to program and service AV systems independently
• Excellent communication and customer service skills, with a focus on maintaining client relationships 
• Willingness to participate in after-hours support as part of a team rotation

Nice to Have Qualifications 

• Certifications in Control4, Ubiquiti Unifi, or Lutron (not required but highly valued) 
• Experience working in a collaborative, team oriented environment
• Ability to coach and mentor junior technicians, contributing to the overall success of the service team

Physical Demands

• Physical requirements include standing, sitting, walking, bending, climbing, reaching, and lifting up to 80 lbs

Benefits

• Full Health Insurance Coverage (HMO and PPO options) 
• 4% match on 401k retirement plan 
• Up to 4 weeks of PTO 
• Company Holidays and Personal Days 
• Access to an on-site gym for all employees 

Compensation

$75,000-$85,000 Based on Experience + $15,000 for after-hours support duties